Heidi Health AI medical scribe Singapore healthcare

Heidi’s AI Scribe Touches Down in Singapore — Lightening the Paperwork Load for Doctors

Posted on November 20, 2025 at 08:57 PM

Heidi’s AI Scribe Touches Down in Singapore — Lightening the Paperwork Load for Doctors

Healthcare tech startup Heidi, which develops an AI-powered medical “scribe,” is launching a regional hub in Singapore, aiming to slash the administrative burden on doctors and help the city-state tackle its clinician shortage.

A New Headquarters in Southeast Asia

  • Heidi is committing US$ 8 million over the next three years to build its Singapore office, which will serve as its regional headquarters. (DealStreetAsia)
  • The firm plans to hire 10–12 people initially, covering sales, deployment, and clinical partnership roles. (DealStreetAsia)
  • This expansion comes on the heels of Heidi’s US$ 65 million Series B funding, led by Point72 Private Investments. (AsiaTech Daily)

How Heidi’s AI Helps Doctors

  • At its core, Heidi’s technology listens in on doctor-patient consultations and automatically transcribes them into structured clinical notes. (South China Morning Post)
  • The AI also helps with follow-up tasks like billing code assignment and task management, effectively reducing the paperwork load. (AsiaTech Daily)
  • Heidi claims its tools are making a big difference: globally, it supports two million consultations per week, across 110 languages and 116 countries. (AsiaTech Daily)
  • In Singapore specifically, the system has already processed nearly 55,000 consultations, according to Heidi. (The Business Times)
  • According to Heidi, clinicians using its system save about 17.6 hours per week, time that can be returned to patient care. (The Business Times)

Why Singapore Matters

  • Singapore is facing growing pressure on its healthcare system: by 2030, one in four residents will be aged 65 or older, and there is a tight supply of medical staff. (The Business Times)
  • By automating administrative tasks, Heidi’s AI helps increase the effective capacity of existing clinicians — a timely intervention as demand continues to rise. (The Business Times)
  • According to Heidi’s CEO, Thomas Kelly, Singapore is more than just a market — it’s a strategic “launchpad for Southeast Asia.” (The Business Times)

Bigger Picture: AI in Global Healthcare

  • Heidi isn’t just another transcription tool. Its platform is built for real-time clinical workflows, structured note generation, and enterprise-grade data security (e.g., compliance with HIPAA, ISO 27001) that can satisfy hospital systems. (AsiaTech Daily)
  • The Series B raise underscores investor confidence: Heidi argues it can scale clinician capacity without needing to hire more doctors, by letting AI handle non-clinical tasks. (AsiaTech Daily)
  • That said, the role of AI in medicine remains a balancing act: while it can reduce burden, human judgment remains critical. As other AI-health startups note, tools should support—not replace—clinical decision-making. (FutureCFO)
  • In Singapore, trust in medical AI may be growing: a study from NTU found that gastroenterologists generally accepted AI-powered diagnostic tools, though experience level influenced risk perception. (Nanyang Technological University)

Glossary

  • Ambient AI scribe: An AI system that passively listens to conversations (e.g., doctor-patient consultations) and transforms them into written documentation (clinical notes).
  • Series B funding: A round of investment for a startup beyond initial seed and Series A rounds, intended to scale business operations.
  • HIPAA / ISO 27001: Regulatory and security standards for protections of patient data (HIPAA in healthcare) and information security (ISO 27001 globally).

Heidi’s move into Singapore represents a timely convergence of rising healthcare demand and breakthrough AI. By reducing clinicians’ paperwork burden, the startup hopes not only to improve efficiency but also to reclaim more of doctors’ time for caring — not typing.

Source: Tech in Asia (via several reports) (The Business Times)

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